CLINIC POLICIES
Terms of Use & Clinic Policies
Terms of Use & Clinic Policies
Terms of Use & Clinic Policies
Last Updated: October 2026
POLICY NAVIGATION
Consent & Treatment
Consent & Treatment
01
Follow-Up
Follow-Up
03
Refunds & Payments
Refunds & Payments
04
Appointments & Booking
Appointments & Booking
09
Deposits & No-Shows
Deposits & No-Shows
12
Financing
Financing
16
Packages & Promotions
Packages & Promotions
18
Photography
Photography
24
Website & Third Parties
Website & Third Parties
31
Privacy
Privacy
37
Contact
Contact
39
1. Consent Forms Required Before Treatment
1. Consent Forms Required Before Treatment
Clients must complete and sign the applicable consent form(s) before receiving a treatment at Ocean Cosmetic Clinic.
Depending on the treatment, clients may also be required to complete relevant intake, health-history, screening, photography, treatment-planning, or other clinic documentation.
Clients are responsible for providing accurate and complete information relevant to their treatment.
Clients should inform the clinic of relevant changes to information previously provided before treatment.
Signing a consent form confirms that the client has had an opportunity to review the information presented, ask questions, and make an informed decision about proceeding.
Completion of a consent form does not guarantee that a treatment will be performed. The clinic may determine that a treatment should be postponed, modified, declined, or require further assessment where appropriate.
Clients must complete and sign the applicable consent form(s) before receiving a treatment at Ocean Cosmetic Clinic.
Depending on the treatment, clients may also be required to complete relevant intake, health-history, screening, photography, treatment-planning, or other clinic documentation.
Clients are responsible for providing accurate and complete information relevant to their treatment.
Clients should inform the clinic of relevant changes to information previously provided before treatment.
Signing a consent form confirms that the client has had an opportunity to review the information presented, ask questions, and make an informed decision about proceeding.
Completion of a consent form does not guarantee that a treatment will be performed. The clinic may determine that a treatment should be postponed, modified, declined, or require further assessment where appropriate.
2. Individual Treatment Eligibility
2. Individual Treatment Eligibility
Not every treatment is appropriate for every person.
Treatment eligibility may depend on factors identified during consultation, intake, assessment, or treatment planning.
A booking, consultation, deposit, previous treatment, website inquiry, or financing approval does not guarantee that a particular treatment will ultimately be performed.
Not every treatment is appropriate for every person.
Treatment eligibility may depend on factors identified during consultation, intake, assessment, or treatment planning.
A booking, consultation, deposit, previous treatment, website inquiry, or financing approval does not guarantee that a particular treatment will ultimately be performed.
3. Results Are Not Guaranteed
3. Results Are Not Guaranteed
Cosmetic and aesthetic treatment outcomes vary between individuals.
Ocean Cosmetic Clinic does not guarantee a particular aesthetic result, degree of improvement, duration of result, symmetry, or response to treatment.
Results may vary based on the treatment, individual characteristics, treatment area, starting condition, healing response, lifestyle, aftercare, and other individual factors.
Some treatments may require multiple sessions, maintenance, follow-up, or additional treatment to pursue the client’s desired outcome.
Before-and-after photographs and previous client results are examples only and do not guarantee that another client will obtain identical or comparable results.
Cosmetic and aesthetic treatment outcomes vary between individuals.
Ocean Cosmetic Clinic does not guarantee a particular aesthetic result, degree of improvement, duration of result, symmetry, or response to treatment.
Results may vary based on the treatment, individual characteristics, treatment area, starting condition, healing response, lifestyle, aftercare, and other individual factors.
Some treatments may require multiple sessions, maintenance, follow-up, or additional treatment to pursue the client’s desired outcome.
Before-and-after photographs and previous client results are examples only and do not guarantee that another client will obtain identical or comparable results.
4. Completed Treatments & Refunds
4. Completed Treatments & Refunds
Because aesthetic and cosmetic treatments are personalized services that cannot be “returned” after they have been performed, completed treatments are generally non-refundable, subject to applicable law.
A client not achieving the exact result, amount of improvement, duration, or aesthetic outcome they hoped for does not by itself automatically establish entitlement to a refund.
Individual biological response and aesthetic outcomes can vary even when a treatment is appropriately performed.
If a client has a concern about a treatment or result, they should contact Ocean Cosmetic Clinic so the circumstances can be reviewed individually.
Where appropriate, the clinic may discuss follow-up assessment, additional treatment options, correction options, credit, refund, or another resolution depending on the circumstances and applicable legal obligations.
Nothing in this policy is intended to eliminate or restrict rights that cannot legally be excluded under applicable law.
Because aesthetic and cosmetic treatments are personalized services that cannot be “returned” after they have been performed, completed treatments are generally non-refundable, subject to applicable law.
A client not achieving the exact result, amount of improvement, duration, or aesthetic outcome they hoped for does not by itself automatically establish entitlement to a refund.
Individual biological response and aesthetic outcomes can vary even when a treatment is appropriately performed.
If a client has a concern about a treatment or result, they should contact Ocean Cosmetic Clinic so the circumstances can be reviewed individually.
Where appropriate, the clinic may discuss follow-up assessment, additional treatment options, correction options, credit, refund, or another resolution depending on the circumstances and applicable legal obligations.
Nothing in this policy is intended to eliminate or restrict rights that cannot legally be excluded under applicable law.
5. No Guarantee of Touch-Ups or Additional Treatment
5. No Guarantee of Touch-Ups or Additional Treatment
Unless specifically included in the treatment plan or promotion, additional treatment, touch-ups, correction sessions, maintenance treatments, or additional product are not automatically included in the original treatment price.
If additional treatment is requested or recommended, applicable costs should be discussed before proceeding.
Unless specifically included in the treatment plan or promotion, additional treatment, touch-ups, correction sessions, maintenance treatments, or additional product are not automatically included in the original treatment price.
If additional treatment is requested or recommended, applicable costs should be discussed before proceeding.
6. Treatment Concerns & Follow-Up
6. Treatment Concerns & Follow-Up
Clients who have concerns following a treatment should contact Ocean Cosmetic Clinic as soon as reasonably possible.
Where appropriate, the clinic may request photographs or recommend an in-person follow-up assessment.
Clients should follow the aftercare and follow-up instructions provided for their treatment.
A treatment concern should be appropriately assessed before conclusions are made about the final aesthetic outcome, particularly where swelling, bruising, healing, tissue response, or gradual treatment effects may still be evolving.
Clients who have concerns following a treatment should contact Ocean Cosmetic Clinic as soon as reasonably possible.
Where appropriate, the clinic may request photographs or recommend an in-person follow-up assessment.
Clients should follow the aftercare and follow-up instructions provided for their treatment.
A treatment concern should be appropriately assessed before conclusions are made about the final aesthetic outcome, particularly where swelling, bruising, healing, tissue response, or gradual treatment effects may still be evolving.
7. Aftercare Responsibility
7. Aftercare Responsibility
Clients are responsible for following the aftercare instructions provided for their treatment.
Failure to follow recommended aftercare may affect healing, recovery, comfort, treatment response, or the final outcome.
Clients should contact the clinic if they are unsure about their aftercare instructions or develop a concern following treatment.
Clients are responsible for following the aftercare instructions provided for their treatment.
Failure to follow recommended aftercare may affect healing, recovery, comfort, treatment response, or the final outcome.
Clients should contact the clinic if they are unsure about their aftercare instructions or develop a concern following treatment.
8. Emergency Medical Care
8. Emergency Medical Care
Ocean Cosmetic Clinic website, email, social media, text messaging, and virtual consultation channels are not emergency medical services.
Clients experiencing a medical emergency should seek appropriate emergency medical assistance rather than relying on website messages, email, social media, or other non-emergency communication with the clinic.
Ocean Cosmetic Clinic website, email, social media, text messaging, and virtual consultation channels are not emergency medical services.
Clients experiencing a medical emergency should seek appropriate emergency medical assistance rather than relying on website messages, email, social media, or other non-emergency communication with the clinic.
9. Appointments
9. Appointments
Appointments may be booked through the clinic’s approved booking system or directly through Ocean Cosmetic Clinic.
Providing a preferred appointment date or time does not guarantee that appointment until it is confirmed.
Clients are responsible for providing accurate contact information.
Appointments may be booked through the clinic’s approved booking system or directly through Ocean Cosmetic Clinic.
Providing a preferred appointment date or time does not guarantee that appointment until it is confirmed.
Clients are responsible for providing accurate contact information.
10. Arriving for an Appointment
10. Arriving for an Appointment
Clients should arrive with sufficient time to complete any required documentation and preparation.
Treatment may need to be delayed, shortened, rescheduled, or otherwise adjusted if there is insufficient time to safely or appropriately complete the scheduled service.
Clients should arrive with sufficient time to complete any required documentation and preparation.
Treatment may need to be delayed, shortened, rescheduled, or otherwise adjusted if there is insufficient time to safely or appropriately complete the scheduled service.
11. Cancellations & Rescheduling
11. Cancellations & Rescheduling
Clients who need to cancel or reschedule should contact Ocean Cosmetic Clinic as early as possible.
Clients who need to cancel or reschedule should contact Ocean Cosmetic Clinic as early as possible.
12. No-Show Policy
12. No-Show Policy
A $49 no-show fee may apply when a client does not attend a confirmed appointment.
A $49 no-show fee may apply when a client does not attend a confirmed appointment.
13. Endolift Booking Deposit
13. Endolift Booking Deposit
A $200 booking deposit is required only for Endolift appointments.
The deposit requirement should be communicated before the Endolift booking is finalized.
Other treatments are not automatically subject to this specific $200 deposit requirement unless a different arrangement is specifically communicated to the client.
A $200 booking deposit is required only for Endolift appointments.
The deposit requirement should be communicated before the Endolift booking is finalized.
Other treatments are not automatically subject to this specific $200 deposit requirement unless a different arrangement is specifically communicated to the client.
14. Deposits
14. Deposits
Where a deposit is required for a particular booking, clients should be informed of the applicable amount and terms before completing the booking.
Where a deposit is required for a particular booking, clients should be informed of the applicable amount and terms before completing the booking.
15. Payment
15. Payment
Clients are responsible for charges associated with the treatments or services they authorize.
Applicable pricing should be communicated before treatment or according to the treatment arrangement.
Additional treatments, additional product, additional sessions, or services outside the original treatment plan may involve additional charges.
Clients are responsible for charges associated with the treatments or services they authorize.
Applicable pricing should be communicated before treatment or according to the treatment arrangement.
Additional treatments, additional product, additional sessions, or services outside the original treatment plan may involve additional charges.
16. Financing
16. Financing
Third-party financing may be available.
Financing approval is not guaranteed.
Eligibility, credit decisions, interest, payment schedules, fees, repayment terms, and other financing conditions are determined by the applicable financing provider.
Clients are responsible for reviewing and accepting the financing provider’s own agreement and terms.
Ocean Cosmetic Clinic does not guarantee financing approval or a particular financing rate.
Third-party financing may be available.
Financing approval is not guaranteed.
Eligibility, credit decisions, interest, payment schedules, fees, repayment terms, and other financing conditions are determined by the applicable financing provider.
Clients are responsible for reviewing and accepting the financing provider’s own agreement and terms.
Ocean Cosmetic Clinic does not guarantee financing approval or a particular financing rate.
17. Financing Does Not Guarantee Treatment Eligibility
17. Financing Does Not Guarantee Treatment Eligibility
Receiving financing approval does not guarantee that a client is medically or otherwise appropriate for a particular treatment.
Treatment suitability is considered separately from financing approval.
Receiving financing approval does not guarantee that a client is medically or otherwise appropriate for a particular treatment.
Treatment suitability is considered separately from financing approval.
18. Prepaid Treatments & Packages
18. Prepaid Treatments & Packages
Treatment packages and prepaid services may be subject to the specific terms communicated at purchase.
If a client has unused prepaid services and requests a refund, credit, transfer, or modification, the circumstances should be reviewed individually.
Treatment packages and prepaid services may be subject to the specific terms communicated at purchase.
If a client has unused prepaid services and requests a refund, credit, transfer, or modification, the circumstances should be reviewed individually.
19. Promotional Offers
19. Promotional Offers
Promotions may be available for limited periods and selected services.
Promotions may have specific eligibility, booking, treatment, product, quantity, or timing requirements.
Promotional offers may be changed, extended, limited, or discontinued.
Unless specifically stated otherwise, promotions should not automatically be assumed to combine with other discounts or promotions.
Clients should confirm the current promotion when booking.
Promotions may be available for limited periods and selected services.
Promotions may have specific eligibility, booking, treatment, product, quantity, or timing requirements.
Promotional offers may be changed, extended, limited, or discontinued.
Unless specifically stated otherwise, promotions should not automatically be assumed to combine with other discounts or promotions.
Clients should confirm the current promotion when booking.
20. Pricing
20. Pricing
Website and promotional pricing may change.
Clients should confirm applicable pricing when booking.
If an obvious website or typographical pricing error occurs, the client should contact the clinic for clarification before treatment.
Website and promotional pricing may change.
Clients should confirm applicable pricing when booking.
If an obvious website or typographical pricing error occurs, the client should contact the clinic for clarification before treatment.
21. Consultations
21. Consultations
Consultations provide an opportunity to discuss goals, concerns, potential options, and relevant treatment considerations.
A consultation does not guarantee that a specific treatment will be recommended or performed.
Treatment recommendations may change after appropriate assessment or additional information.
Consultations provide an opportunity to discuss goals, concerns, potential options, and relevant treatment considerations.
A consultation does not guarantee that a specific treatment will be recommended or performed.
Treatment recommendations may change after appropriate assessment or additional information.
22. Virtual Consultations
22. Virtual Consultations
Clients may voluntarily submit information or photographs for an initial remote discussion.
A virtual consultation does not necessarily replace an appropriate in-person assessment.
Photos and online communications should not be relied upon for emergency care.
Submitting photographs does not guarantee treatment eligibility or a particular treatment recommendation.
Clients may voluntarily submit information or photographs for an initial remote discussion.
A virtual consultation does not necessarily replace an appropriate in-person assessment.
Photos and online communications should not be relied upon for emergency care.
Submitting photographs does not guarantee treatment eligibility or a particular treatment recommendation.
23. Client-Provided Information
23. Client-Provided Information
Clients are responsible for providing accurate information relevant to treatment and updating the clinic when relevant information changes.
Incomplete or inaccurate information may affect treatment planning or eligibility.
Clients are responsible for providing accurate information relevant to treatment and updating the clinic when relevant information changes.
Incomplete or inaccurate information may affect treatment planning or eligibility.
24. Photography & Documentation
24. Photography & Documentation
Treatment-related photographs may be taken where appropriate for documentation, assessment, treatment planning, or progress comparison.
Any use of identifiable client photographs for advertising, social media, website content, or promotional purposes should be subject to appropriate authorization/consent.
Treatment-related photographs may be taken where appropriate for documentation, assessment, treatment planning, or progress comparison.
Any use of identifiable client photographs for advertising, social media, website content, or promotional purposes should be subject to appropriate authorization/consent.
25. Before & After Photographs
25. Before & After Photographs
Before-and-after photographs displayed by Ocean Cosmetic Clinic represent individual examples.
They do not guarantee that another client will receive the same or similar outcome.
Results vary between individuals.
Before-and-after photographs displayed by Ocean Cosmetic Clinic represent individual examples.
They do not guarantee that another client will receive the same or similar outcome.
Results vary between individuals.
26. Personal Belongings
26. Personal Belongings
Clients are responsible for their personal belongings while attending the clinic.
Clients are responsible for their personal belongings while attending the clinic.
27. Respectful Conduct
27. Respectful Conduct
Ocean Cosmetic Clinic aims to maintain a professional and respectful environment for clients and staff.
Threatening, abusive, discriminatory, harassing, or seriously disruptive conduct may result in an appointment being ended, declined, or future service being reconsidered, subject to applicable obligations.
Ocean Cosmetic Clinic aims to maintain a professional and respectful environment for clients and staff.
Threatening, abusive, discriminatory, harassing, or seriously disruptive conduct may result in an appointment being ended, declined, or future service being reconsidered, subject to applicable obligations.
28. Right to Decline or Postpone Treatment
28. Right to Decline or Postpone Treatment
The clinic may decline, postpone, modify, or discontinue a treatment where proceeding would not be appropriate based on the circumstances, treatment assessment, available information, safety considerations, professional judgment, or other legitimate reasons.
Where appropriate, alternative next steps may be discussed.
The clinic may decline, postpone, modify, or discontinue a treatment where proceeding would not be appropriate based on the circumstances, treatment assessment, available information, safety considerations, professional judgment, or other legitimate reasons.
Where appropriate, alternative next steps may be discussed.
29. Retail Products
29. Retail Products
Where physical retail products are sold, return or exchange eligibility may depend on product condition, whether the product has been opened or used, hygiene and safety considerations, the nature of the product, and applicable consumer-protection requirements.
Where physical retail products are sold, return or exchange eligibility may depend on product condition, whether the product has been opened or used, hygiene and safety considerations, the nature of the product, and applicable consumer-protection requirements.
30. Gift Cards & Credits
30. Gift Cards & Credits
Clients should contact Ocean Cosmetic Clinic for the terms applicable to gift cards or clinic credits.
Clients should contact Ocean Cosmetic Clinic for the terms applicable to gift cards or clinic credits.
31. Third-Party Booking Platforms
31. Third-Party Booking Platforms
Ocean Cosmetic Clinic may use third-party booking platforms such as Setmore.
Third-party platforms operate under their own terms and privacy policies.
Clients should review applicable third-party terms when providing information through those services.
Ocean Cosmetic Clinic may use third-party booking platforms such as Setmore.
Third-party platforms operate under their own terms and privacy policies.
Clients should review applicable third-party terms when providing information through those services.
32. Third-Party Financing Providers
32. Third-Party Financing Providers
Financing providers are independent third parties.
Financing agreements are subject to the provider’s own terms.
Ocean Cosmetic Clinic does not control credit decisions, approval amounts, interest, fees, or repayment requirements.
Financing providers are independent third parties.
Financing agreements are subject to the provider’s own terms.
Ocean Cosmetic Clinic does not control credit decisions, approval amounts, interest, fees, or repayment requirements.
33. External Websites
33. External Websites
Links to maps, booking services, financing providers, social platforms, or other third-party websites are provided for convenience.
Ocean Cosmetic Clinic does not control the content, availability, security, privacy practices, or terms of independent third-party websites.
Links to maps, booking services, financing providers, social platforms, or other third-party websites are provided for convenience.
Ocean Cosmetic Clinic does not control the content, availability, security, privacy practices, or terms of independent third-party websites.
34. Website Content Is Informational
34. Website Content Is Informational
Website information is intended to provide general information about Ocean Cosmetic Clinic and available services.
It should not be interpreted as individualized medical advice, diagnosis, or a guarantee of treatment suitability or outcome.
Website information is intended to provide general information about Ocean Cosmetic Clinic and available services.
It should not be interpreted as individualized medical advice, diagnosis, or a guarantee of treatment suitability or outcome.
35. Website Accuracy
35. Website Accuracy
Ocean Cosmetic Clinic aims to keep website information current and useful, but services, availability, pricing, promotions, staff, technology, policies, and other information may change.
Clients should contact the clinic if they need confirmation of current information.
Ocean Cosmetic Clinic aims to keep website information current and useful, but services, availability, pricing, promotions, staff, technology, policies, and other information may change.
Clients should contact the clinic if they need confirmation of current information.
36. Intellectual Property
36. Intellectual Property
Original Ocean Cosmetic Clinic branding, website design elements, clinic-created photographs, graphics, and written content should not be reproduced or commercially used without appropriate authorization, subject to applicable law and third-party rights.
Original Ocean Cosmetic Clinic branding, website design elements, clinic-created photographs, graphics, and written content should not be reproduced or commercially used without appropriate authorization, subject to applicable law and third-party rights.
37. Privacy
37. Privacy
Personal information submitted through the website or electronic communications is addressed separately in the Ocean Cosmetic Clinic Privacy Policy.
Personal information submitted through the website or electronic communications is addressed separately in the Ocean Cosmetic Clinic Privacy Policy.
READ OUR PRIVACY POLICY
38. Policy Changes
38. Policy Changes
Ocean Cosmetic Clinic may update its website Terms and Clinic Policies as practices, services, website functionality, or applicable requirements change.
Last Updated: October 2026
Ocean Cosmetic Clinic may update its website Terms and Clinic Policies as practices, services, website functionality, or applicable requirements change.
Last Updated: October 2026
39. Contact & Policy Questions
39. Contact & Policy Questions
Clients should contact Ocean Cosmetic Clinic regarding questions about:
appointments
cancellations
deposits
payments
financing
treatment concerns
refund requests
prepaid services
packages
promotions
aftercare
clinic policies
Clients should contact Ocean Cosmetic Clinic regarding questions about:
appointments
cancellations
deposits
payments
financing
treatment concerns
refund requests
prepaid services
packages
promotions
aftercare
clinic policies
Ocean Cosmetic Clinic
ADDRESS
20 Eglinton Ave E, Unit 441
Toronto, Ontario, Canada
WEBSITE
www.oceanbeauty.ca